Cancellation and Returns Policy

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At JYOTTSHOP.com, we strive to ensure a delightful shopping experience for all our customers. However, we understand that sometimes you may need to cancel an order or return a product. Below are the guidelines for cancellations and returns:

Order Cancellation
Before Dispatch

  • Cancellation by Customer:
    You can cancel your order within 24 hours of placing it or before it is dispatched (whichever is earlier).
  • Log in to your account, go to the “My Orders” section, and click on “Cancel Order.”
  • If you paid online, the refund will be processed back to your original payment method within 7–10 business days.
  • Cancellation by JYOTTSHOP:
    We reserve the right to cancel orders due to unforeseen circumstances, such as product unavailability or payment issues. In such cases, a full refund will be issued. After Dispatch
    Orders cannot be canceled once dispatched. However, you may initiate a return after receiving the product if eligible under our return policy. Return Policy
    Eligibility for Returns
  • Returns are accepted within 7 days of delivery for the following reasons:
  • Wrong or damaged product received
  • Manufacturing defects
  • Missing parts or accessories
  • The product must be unused, in its original condition, and returned with all tags, packaging, and invoices. Non-Returnable Items
    Certain items cannot be returned, including:
  • Perishable goods (e.g., snacks, spices, health food)
  • Personalized or custom-made products
  • Undergarments, swimwear, or similar intimate products
  • Clearance or final sale items Return Process
  1. Initiate a Return: Log in to your account, navigate to “My Orders,” and select “Return/Replace.” Provide a reason for the return and upload images if required.
  2. Pickup/Drop-off: Our team will arrange a pickup or guide you on how to ship the product back.
  3. Inspection: Once we receive the product, it will be inspected for eligibility.
  4. Refund/Replacement: After inspection, we will either issue a refund or send a replacement, as per your preference. Refunds will take 7–10 business days to process. Refund Policy
  • Refunds for prepaid orders will be credited to the original payment method.
  • For COD orders, refunds will be processed via bank transfer or store credit, based on your choice. Customer Support
    For any issues related to cancellations, returns, or refunds, contact our customer support team at:
    📧 Email: jgroups361@gmail.com
    📞 Phone: +91-93902 39652